All unused products come with
our 15-day money back guarantee. If you are not satisfied with your purchase,
please contact us for a return authorization. Upon receipt of your return, we
will promptly issue a refund of the purchase price, minus a 15% restocking fee.
Also, shipping and handling charges will not be refunded. Should you wish to cancel an order, once the
order has been shipped, there will be a 15% restocking fee as well as the
shipping charge for the carrier to return the product to us. Cancelled orders
that have not yet shipped will receive a full refund.
NOTE: Replacement parts, including filter media, cartridges,
etc., are not returnable.
Ceramic filters are not
returnable
Merchandise must be returned to
us within 30 days from the day you receive it, (Return authorization must be
obtained within 15 days of receipt of the product based on carrier tracking
information), in good condition, with the original packaging and paperwork. All
Water filter products, including shower filters, Gravity systems, Distillers,
Countertop and Under counter may be returned only if unused excluding those in
the NOTE above.
Berkey “BLEMISHED” (“scratch
and dent” and “dealer refurbished “systems are not returnable and are not
warrantied for cosmetics.
The New filters that come with
those systems are covered under the manufacturer warranty as stated on our
website.
NOTE:
For obvious reasons refunds
cannot be given on:
1) Gift Wrapping
2) All shipping and
handling, including Overnight shipping, 2nd Day Air, International Shipping
Charges etc.
3) Returned items that were
shipped “FREE” will be refunded the amount you paid, less our normal shipping
charges.